Credit Controller (Maternity Cover)

Hybrid: 2 days working from home. 3 days in office

Main areas of responsibilities

• Cash collections on metered accounts
• Ensuring the Credit Policy is adhered too
• Making Outbound calls for Credit Control
• Achieving Targets & KPIs for Cash Collections
• Referral of accounts for debt collection & legal action
• Liaising with customers and setting up pay plans for both Domestic & Commercial customers
• Managing outstanding debtors
• Customer Service queries & query resolutions
• Responding to & sending emails
• General reporting & Administration
• Arranging disconnections and reconnections of gas supply
• Investigate, resolve and, where necessary escalate aged debt issues
• Adhoc duties as required

Education:

• 5 GCSEs grades A-C.
• Post-GCSE’s qualifications are desirable, but not essential.

Experience:

• A minimum of 2 years’ experience in a credit control role.

Role-specific (technical) knowledge/skills:

• Excellent IT skills, particularly in Microsoft Office and experience with ERP systems.
• Strong communication and management skills.
• Strong customer focus and negotiation skills.