Credit Controller

Credit Control Specialist
Location: Belfast | Permanent | Full-Time Office-Based

This position is based at the Mallusk site and is part of a small, dynamic finance team in a fast-paced working environment.

The finance team operates a flexible working schedule, including alternate half-day Fridays.

Key Responsibilities

• Ensure timely distribution of overdue account reminders, duplicate invoices, and customer statements.
• Actively engage with customers by phone, email, and written correspondence to recover outstanding balances.
• Handle the escalation of overdue accounts, including preparation for legal action when necessary.
• Generate and present month-end debtor reports to senior leadership, highlighting aged debt and key metrics.
• Manage the processing of Direct Debit collections and investigate any payment failures via online banking tools.
• Lead monthly debt review meetings and collaborate with departmental heads to drive effective debt recovery strategies.
• Investigate and resolve billing discrepancies and account queries to ensure prompt payment.
• Manage the monthly distribution of maintenance contract documentation to clients.
• Accurately apply incoming payments to customer accounts when required.
• Carry out credit assessments for new and existing customers and assist with general finance administration tasks.
• Support the broader finance team with administrative duties to ensure smooth department operations.

Candidate Profile

• Minimum of 3 years’ experience in a dedicated credit control role.
• Demonstrated ability to independently manage the full credit control cycle.
• Proficient in Microsoft Excel and familiar with various accounting platforms.
• Confident communicator with strong interpersonal skills and the ability to engage across all levels of the organisation.
• Detail-oriented with a high degree of accuracy in financial data handling.
• Proactive mindset and capable of managing workload with minimal supervision.
• Strong relationship-building skills, both internally and externally.
• Positive and solution-focused approach to problem-solving and task management.